Refund policy

Made-to-order purchases

Each Signature Hoodie is individually decorated to order. We do not accept change-of-mind returns or exchanges, including a size or color selected incorrectly by the customer. Please check the product measurements and your selected options before placing an order.

Damaged, defective, or incorrect items

If your item arrives damaged, has a production defect, or differs from what you ordered, email emancipatedartsinfo@gmail.com promptly. We ask that visible delivery issues be reported within 7 days of receipt so we can investigate quickly. Include your order number, a description, and clear photos of the issue and packaging when relevant. This requested reporting period does not limit rights provided by applicable law or claims for defects discovered later.

Review and resolution

We review each claim and may request additional information or the item back for inspection. Verified issues will be resolved with an appropriate replacement, repair, or refund, consistent with applicable law. Damage caused by misuse, improper washing, or normal wear is not a production defect.

Return authorization

Please contact us before sending anything back. We will provide return instructions and, when a return is required for a verified defect, shipping damage, or an item sent incorrectly, a prepaid return label. Do not discard the item or packaging while the claim is under review.

Refunds

When a return is required, any refund is issued after we receive and inspect the item and confirm the claim. Approved refunds go to the original payment method. We aim to process an approved refund within 5 business days; your bank or payment provider may take additional time to post it. We do not charge a restocking fee for a verified defect or an item sent incorrectly. Refunds include shipping charges where required by law.

Your rights

This policy does not exclude or restrict rights or remedies provided by applicable consumer law.